Domestic shipping only

Our shipping policy ensures timely delivery of all orders with standard processing times of 1-3 business days. Shipping charges vary based on the destination and selected shipping method, with costs clearly displayed at checkout before payment. Free shipping promotions may apply to qualifying purchases, indicated on the product or promotion page.

We provide tracking information for all shipments, allowing customers to monitor their orders until arrival. Please note that shipping times may be affected by external factors such as carrier delays or customs processing for international orders.

Returns & Exchanges

Our returns and exchange policy allows customers to return or exchange items within 10 days of purchase, provided the products are in their original condition and packaging. To initiate a return or exchange, please contact us with your order details. Items marked as final sale or clearance are not eligible for returns or exchanges.

Refunds will be processed using the original payment method once the returned item is received and inspected. Shipping costs are non-refundable, and customers are responsible for return shipping fees unless the item is defective or incorrect.

Damaged or Faulty Goods

Our damaged or faulty goods policy ensures that customers receive products in perfect condition. If an item arrives damaged or is found to be faulty upon delivery, customers must notify us within a specified period, typically 2-3 days.

Proof of damage or defect, such as photographs, may be required to process the claim. Once verified, we offer a replacement, repair, or full refund depending on availability and customer preference. Items should be returned in their original packaging where possible, and any return shipping costs will be handled as outlined in the policy. This policy aims to provide a straightforward and fair resolution for any issues related to product quality.

Contact Us

Customers can reach out to us by calling us on a given number in our Contact Us page or write an email to info@characterkidz.co.nz